Cancellation & Refund Policy

1. Group Class Cancellation Window

All group yoga classes have a 4-hour cancellation window:

• If you cancel or reschedule your class at least 4 hours before the start time, your class credit is preserved.
• If you cancel within 4 hours of the class time, or do not show up (no-show), the class credit is deducted.
• Free Trial classes cancelled within 4 hours or missed as a no-show cannot be re-booked for free.

2. Private Session Cancellation Window

Private 1-on-1 sessions have a 24-hour cancellation window:

• Cancellations or requests to reschedule must be submitted 24 hours prior to the session time to preserve the session credit.
• Cancellations with less than 24 hours' notice will be charged at the full rate.

3. Refund Policy on Packages

- Single Drop-In & Private Sessions: Drop-in passes and single private session bookings are non-refundable but can be transferred to a friend or family member if requested in writing at least 4 hours before the class. - Monthly Packages: Monthly unlimited cards and multi-class packs are non-refundable once purchased. They cannot be shared with another person.

4. Package Pause (Freeze) Policy

Monthly Unlimited packages can be frozen (paused) once per billing cycle for a duration between 7 and 14 days. Requests to freeze a package must be submitted via email at least 48 hours before the freeze start date.

5. Medical Exceptions

If you suffer a sudden medical injury or illness that prevents physical activity, you may request a pro-rata refund or package freeze extension. You must submit written notice along with verification from a licensed medical physician to initiate a review. Approved medical refunds are calculated based on classes remaining, minus a 10% administrative processing fee.

6. Contact for Refund Requests

To request class cancellations, transfers, or freezes, please send a written request to: